Frequently Asked Questions

You can access the size guide for each product on the respective product detail’s page.

Free Kind shoes fit true to size and accommodate the shape of your foot, whether wide or narrow. If you prefer a roomier fit, we recommend going a size up.

Free Kind signature knit is spun from repurposed coffee grounds and recycled PET.
We also use a blend of other materials like natural and recycled rubber for our insoles and outsoles.

The shoes are machine and hand washable! Care for your shoes with ease, follow these steps:

• Slip out the insole, and place the shoes in a delicate bag

• Use a gentle cycle with cold water and a mild detergent

• Allow them to air dry and enjoy that super fresh feeling on your feet!

Location: Free Kind delivers within India and worldwide.

Costs: We offer free shipping on all orders within India. For International orders, shipping charges will be indicated and added during the checkout process. Please note that the customers are responsible for any custom charges, brokerage fees, or taxes levied by the destination country.

We currently offer the following shipping methods:

1. Standard Domestic Shipping (within India): 5-7 business days

2. Standard Worldwide Shipping: 10-15 business days

3. Express Shipping: Express delivery is available at an additional cost. For further details, please reach out to our customer support team at support@freekind.in.

On placing your order, you’ll receive a confirmation email with tracking details. Use the tracking number to track your order here.

We understand there may be situations where you need to cancel or modify your order. However once your order has been placed, we will not be able to cancel or edit it due to system limitations.

If you identify any inaccuracies or errors in your details and you would like a different size, color, or style, we are happy to help you process an exchange or return within 15 days for any unworn product. Feel free to reach out to us at support@freekind.in or initiate a return here.

Typically, we process in-stock products within 1-2 days. If you haven't received a shipping notification email within this timeframe, please check your inbox for notifications about potential shipping delays or product unavailability from us.

Absolutely! If you're interested in opting for express shipping and are willing to cover the additional cost, we can certainly accommodate your request immediately when placing your order. Kindly reach out to our customer support team at support@freekind.in and they will guide you through the seamless process.

To initiate a return, click here and submit your order number along with the relevant details. For additional help, please reach out to our customer support team at support@freekind.in. After receiving your returned item, we'll verify its adherence to Free Kind’s refund policy and inform you about the approval or rejection. Upon approval, you'll receive further instructions on the refund process.

Please review Return & Refunds for more information.

Refunds for domestic orders are accepted within 15 days of the purchase date, provided the item is in its original, unworn condition, and still in the original packaging. However, please note that we do not offer exchanges or refunds for international orders.