Privacy Policy

At www.freekind.in we value the online privacy of our users. Free Kind is a subsidiary of Tree Tunnel Lifestyle and we acknowledge the importance of appropriate protection and management of any personally identifiable information ("Personal Information"), shared with us by our users.

"Personal Information" means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home. Please read the following statement to understand our information gathering and dissemination practices. Our privacy policy is subject to change without prior notice. To make sure you are aware of any changes, please review this policy periodically.

1. Collection of information

You can browse our website without providing any personal information. However, when you register with our website, subscribe to our service, post material or request further services, you are giving us your consent to the collection, use and disclosure of the personal information. This includes but is not limited to, your name, address, email, phone number or other contact information, and usage information etc. in accordance with the terms of this privacy policy.

Every time you use our service, we collect information about your usage. If you contact us by email, letter, phone or online chat, we will collect your sender information and may record the other information you voluntarily disclose to us. Additionally, we may also ask you to complete surveys that we use for research purposes, with participation being optional.

Transaction details and order fulfillment information, along with data about your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access are collected.

Please note that the website does not collect or retain Credit Card or Debit Card or any of your banking information, these are directly transmitted through the payment gateway provider to the payment network or bank.

2. Use of information

We use the personal information about you stored in our database in various ways to deliver our goods and services to you, communicate with you, and conduct our business effectively.

We use the information you provide to us to confirm transactions, troubleshoot and resolve your issues and to ensure safe transactions.

Additionally, your personal information is used to notify you about new products introduced on our website, event information, promotions, conduct surveys and provide information about our products.

Information provided by you is also used for customizing your experience. We maintain a record of your product interests and purchases. This helps us enhance and personalize your shopping experience on our website.

3. IP address and cookies

We may collect information about your device, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. The IP address does not identify the user personally. Our website uses this information to deliver its web pages to the users upon request, to tailor its site to the user's interest, to measure website traffic within, and inform advertisers about the geographic locations of website’s visitors. This is statistical data and does not identify any individual.

For similar purposes, our website may collect information about your general internet usage through a cookie file stored on the hard drive of your computer. Cookies contain data that is transferred to your hard drive. They help us to improve our website and personalized service. Our cookies cannot retrieve other data from your hard drive. When you are browsing our site, a cookie identifies your browser. If you place orders with us, we use cookies to assist in storing your preferences and recording other session information. Cookies also help us speed up your searches. For example, if you opt to enable cookies, your password can be saved and you would not have to log in your password more than once.

Our system will issue cookies when you log on to our site. You may disable cookies by changing the settings of your browser. However, if you select this setting you may be unable to access our entire site.

4. Your consent

By using our website, you consent to the terms outlined in our online Privacy Policy and to our website's processing of Personal Information for the stated purposes and those explained where our website collects Personal Information on the web.

  • Mutual benefits of Personal Information and Marketing Emails

    In case you choose to leave your email address with us we would deliver to you information through emails such as our newsletters, surveys or other email messages containing product and event information, styling tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the 'Unsubscribe' link on the email.

  • Text Messages

    If you have chosen to leave your mobile phone number with us, you may receive text message/SMS alerts with product and event details, styling tips or promotions on. Be rest assured that we will never send you any unsolicited text message on your mobile phone. We do not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, and any other standard applicable rates charged by your mobile service provider.

  • Telephone Calls

    If you have chosen to leave your mobile phone number or landline number on our website, you may receive phone calls containing product and event information, tips or promotions on your mobile phone or landline phone.

  • Communication to Serve you

    If you have chosen to provide us with your contact information, you may receive service-related announcements by any means, including email, messages and concerns pertaining to the website or customer service requests and questions. For instance, all registered users will receive a welcoming email to confirm their registration.

    These communications are essential to serve you, address your concerns and to provide satisfactory customer service.

5. Information security

Our website takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.

Our website restricts access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.

6. Updating your information

When you register with our website, we may contact you via emails, messages etc. periodically to update your content for providing features which we believe may benefit you.

7. Sharing of information

Safeguarding your Personal Information is our utmost priority. Your personal information will not be sold or rented to third parties for their marketing purposes without an explicit consent. However, we may share your information with third parties in certain situations such as:

  • Service Provision: For delivering services, we may share your personal information with third-party vendors who assist in service provision, including email providers, mail houses, shipping firms, marketing service providers, and other such third parties. If you use a credit card or other financing alternative to place an order with our website, we will share your personally identifiable information with such financing company to confirm and process your order.

  • Legal Obligation: If required by law, regulation, or governmental authority, we may disclose or share your personal data to comply with legal obligations we believe are reasonably necessary.

  • Protection and Rights: We may disclose your personally identifiable information to determine your credit status or enable debt collection, initiate legal proceedings to recover losses of or otherwise protect our rights or property, or for insurance claim processing, or to prevent harm to yourself or others.

  • Business Transition: In the event of business transitions like a merger, acquisition, or sale of assets; a copy of your personal information may be transferred or shared with the involved entities, including our company, affiliates, or subsidiaries.

8. Security

We are committed to protecting your privacy in accordance with the terms of this privacy policy. We use commercially reasonable efforts to limit access to your Personal Information to the employees, agents and individuals who require the information for their respective jobs. It’s important to note that while we strive to secure internet data transmission, no method can guarantee absolute protection from unintended parties. By registering and providing personal information, you agree that you will not hold us responsible for any breach of security unless arising from gross negligence or deliberate violation of this privacy policy.

For added security, it is advised that you sign off from your account if you are not utilising the website.

9. Protection of your information

All information gathered on our website is securely stored within our website-controlled database in India, and we ensure compliance with privacy representations outlined in this Privacy Policy under applicable laws of this country. However, we understand that as effective as our security measures are, no security system is impenetrable. Thus, we cannot guarantee the absolute security of our database or guarantee that information you provide or transmitted over the internet will not be intercepted. Further, any information you include in a posting to the discussion areas will be available to anyone with Internet access.

10. Your privacy responsibilities

To help protect your privacy, please:

  • Refrain from sharing your user ID or password with others

  • Log off the Web site when you are finished

  • Exercise standard precautions against "malware" (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.

11. Communication

Upon registering on our website, users will receive promotional e-mail communication regarding items on the website.

Additionally, customers engaging in transactions, will receive transactional emails. If at any time you wish to cease communications from our website, you can opt-out by clicking on the unsubscribe link in any email promotion sent to you.

12. Authorised statement

This Privacy Policy represents the sole privacy statement of our practices concerning the collection of Personal Information through the Sites and our subsequent use and disclosure of such information. Any other statement or summary with respect to any privacy policy published by any third party holds no binding or legal effect whatsoever.

13. Changes to this privacy policy

Our website reserves the right to update, change or modify this policy at any time. The policy shall be effective from the date of implementation of any such update, change or modification.

Our website shall not be liable for any loss or damage resulting from any inadvertent or intentional disclosure of any information concerning the user's account and / or their verification process and particulars, or any errors, omissions or inaccuracies in the disclosed and used information, whether in compliance with legal process or otherwise.

Comments regarding this privacy statement are welcomed at the contact address provided on the website. Should there be any concerns about contravention of this Privacy Policy, Policy, our website is committed to making commercially reasonable efforts to address them.

Pleaser Note:
The terms outlined in this agreement are subject to change on our website at any time. Our website is free to offer its services to any client or prospective client without any restriction whatsoever. It is therefore in the users best interest to check the "Privacy Policy" page whenever accessing our Website to stay informed of any potential changes.

14. Contact details

If you have any questions regarding this privacy policy, our practices or suspect that a violation of this policy may have occurred, you can contact us at support@freekind.in